Account settings

Your account settings control your personal profile, login security, and display preferences. These settings apply to your user account, not to your organization or chatbots.

Profile#

Update your name and email address from Settings → Profile.

If you change your email, you'll need to verify the new address before it takes effect. A verification link will be sent to the new email.

Deleting your account#

You can start account deletion from Settings → Profile.

Important behavior:

  • deletion requires your current password
  • if you are the sole owner of an organization with active paid access, deletion is blocked until you transfer ownership or the paid subscription ends
  • organizations where you are only a member are not deleted
  • account and related root records are soft-deleted first, then permanently removed after 30 days

If you accidentally start deletion, contact support before the 30-day purge window ends.

Password#

Change your password from Settings → Password. You'll need to enter your current password along with the new one.

Two-factor authentication#

Add an extra layer of security to your account with time-based one-time passwords (TOTP).

Setting up 2FA#

  1. Go to Settings → Two-Factor Authentication.
  2. Click Enable.
  3. Scan the QR code with your authenticator app (Google Authenticator, 1Password, Authy, etc.).
  4. Enter the 6-digit code from your app to confirm.
  5. Save your recovery codes in a safe place — you'll need them if you lose access to your authenticator app.

Recovery codes#

Recovery codes are one-time-use backup codes that let you log in when you don't have access to your authenticator app. Each code can only be used once.

  • View your current recovery codes from the 2FA settings page.
  • Regenerate recovery codes if you've used some or suspect they've been compromised. This invalidates all previous codes.

Warning: Store your recovery codes securely (e.g., in a password manager). If you lose both your authenticator app and your recovery codes, you won't be able to access your account.

Disabling 2FA#

To disable two-factor authentication, go to the 2FA settings page, confirm your password, and click Disable.

Appearance#

Switch between Light, Dark, and System themes from Settings → Appearance. The System option follows your device's preference.