Billing

HyperHelp uses a monthly subscription model. Your plan determines how many chatbots you can create, how many pages you can crawl, and how many widget conversations your visitors can have each month.

Subscribing to a plan#

1. Go to Settings → Subscription (organization owners only).
2. Browse the available plans.
3. Toggle between Monthly and Annual billing. Annual billing saves you two months per year.
4. Click Subscribe on your chosen plan.
5. Complete the checkout.

You'll have immediate access to your plan's features after subscribing.

Tip: Not sure which plan is right? Start with Growth — it's the most popular choice for teams managing multiple products or high-traffic docs. You can always upgrade or downgrade later.

Managing your subscription#

From Settings → Subscription, you can:

• View your current plan — see your plan name, billing cycle, and next renewal date.
• Upgrade or downgrade — switch to a different plan at any time. Changes take effect immediately.
• Cancel — cancel your subscription. You'll retain access until the end of your current billing period.
• Reactivate — if you've cancelled, resubscribe before your access expires.

What happens when paid access ends#

HyperHelp distinguishes between cancellation and expiration:

• if you cancel but your billing period has not ended yet, your paid access continues until the expiration date
• if billing marks your subscription as blocked, paid features stop immediately
• once paid access ends, the organization is moved back to the default starter/free behavior

When the organization becomes inactive:

• existing data remains readable at first
• paid-only creation and management actions are blocked until you reactivate
• Settings → Subscription becomes the main place to reactivate the organization

Cleanup timing after expiry#

HyperHelp does not immediately delete your data after expiry.

Current policy:

• after 15 days, organization owners receive a cleanup warning
• after 30 days, data that exceeds the current free-plan limits may be soft-deleted
• soft-deleted records are permanently removed 30 days later

Conversation and lead retention follow the current plan’s retention window.

Company details#

Add your company name, billing address, and tax information from the subscription settings page. This information appears on your invoices.

Invoices and payment history#

View and download past invoices from the Payments section on the subscription page. Each invoice includes a downloadable PDF receipt.

Understanding usage#

Your plan includes monthly allowances for consumable features. These reset at the start of each billing cycle:

Usage indicators appear throughout the dashboard:

• Data sources page — shows crawl credit usage and remaining credits.
• Widget conversations page — shows conversation usage for the current month.
• Chat page — shows internal conversation usage.

When you approach a limit, you'll see a warning. When a limit is reached, the associated action is temporarily blocked until the next billing cycle.

Non-consumable limits#

These limits are fixed caps based on your plan — they don't reset monthly:

See Plans for the full comparison of limits across plans.