What is a chatbot?#
A chatbot is the core unit in HyperHelp. It's a self-contained knowledge base paired with a chat experience — complete with its own data sources, conversations, widget configuration, and settings.
You can run multiple chatbots under one organization, each serving a different site, product, or use case. The number of chatbots you can create depends on your plan (see Plans).
Creating a chatbot#
From your dashboard, click Create chatbot and enter a name. That's all you need to get started.
Once created, you'll be taken to the chatbot's dashboard where you can add data sources, test the chat, and configure settings.
Chatbot dashboard#
When you select a chatbot, the sidebar gives you access to everything it contains:
- Chat — Test the chatbot with the built-in chat interface
- Data Sources — Manage website crawls and Q&A entries
- Widget Conversations — View conversations from your embedded widget
- Settings — Configure behavior, appearance, notifications, and installation
Chatbot settings#
General#
Chatbot name The display name for this chatbot. This is for your reference in the dashboard — it isn't shown to visitors.
Show sources in answers When enabled, the chatbot includes citation links to the original pages it used to generate each answer. This helps visitors verify information and discover more of your content.
Additional instructions Custom instructions that shape how the chatbot responds. These are appended to the system prompt and influence tone, focus, and behavior. Supports Markdown.
Examples:
- "Always be concise and limit answers to 3 sentences."
- "Focus on pricing and plan comparison questions."
- "When you don't know the answer, suggest the visitor contacts support@example.com."
Intro message The first message shown when a visitor opens the widget. Use it to greet visitors and set expectations — something like "Hi! Ask me anything about our product."
Suggested questions Pre-written questions displayed as clickable chips below the intro message. These help visitors get started and guide them toward your most useful content. Enter one question per line.
Notifications#
Configure how you're notified about crawl events:
- In-app notifications — Appear in the notification bell in your dashboard
- Email notifications — Sent to your account email
You can toggle notifications independently for crawl started, crawl finished, and crawl failed events.
Deleting a chatbot#
From your chatbot list on the dashboard, open the actions menu on the chatbot you want to remove and select Delete.
Warning: Deleting a chatbot permanently removes all its data, including crawl history, conversations, and Q&A entries. This action cannot be undone.